Refund & Cancellation Policy

Last Updated: 2026-05-07
Version: 1.0

We want you to feel safe trying Omnilys Pro. Here's what happens if you change your mind.

1. Free Tier

The Free Tier is free. There is nothing to refund.

2. Pro — Monthly subscription

You can cancel any time from Settings → Billing (which opens the Stripe Customer Portal). When you cancel:

• Auto-renewal is stopped immediately.
• You keep Pro access until the end of the billing period you have already paid for.
• We do not refund partial months. (If you paid on the 1st and cancel on the 15th, you keep Pro through the end of the month, but we don't refund 15 days.)

3. Pro — Annual subscription

You can cancel any time. By default we do not refund unused months on annual plans.

Exception (good-faith refund window). If you cancel an annual subscription within 14 days of your first purchase or first annual renewal, we will refund the full amount minus any usage in excess of the Free Tier monthly limit (5 analyses).

To claim this refund: cancel from the Stripe Customer Portal, then email billing@omnilys.com with your account email and the words "14-day refund" in the subject line. We will process refunds within 10 business days back to the original payment method.

4. Failed payments

If a charge fails (expired card, insufficient funds, etc.), Stripe will retry up to four times over fourteen days. During this time you keep Pro access. If all retries fail, we downgrade you to the Free Tier without further notice. You can re-upgrade any time.

5. Disputed charges

If you believe a charge was made in error, please contact billing@omnilys.com before initiating a chargeback with your card issuer. Most issues — duplicate charges, billing on a wrong card, accidental upgrades — are resolved in 24 hours.

If you initiate a chargeback before contacting us, we may suspend your account pending resolution.

6. Service-related refunds

We do not generally refund for:

• analysis output that you disagree with;
• AI Model errors or hallucinations (these are documented in our AI Disclosure and Terms of Service §10);
• inability to upload data that violates the AUP;
• features you didn't realize were on a different tier.

We will, however, consider a pro-rata refund for:

• a documented Service outage that prevented you from using a paid feature for more than 24 consecutive hours (request via billing@omnilys.com);
• a billing error on our side.

7. Account deletion vs. cancellation

Cancelling stops your subscription. Your account stays open on the Free Tier and your data is preserved.

Deleting your account (Settings → Privacy → Delete Account) cancels any active subscription and triggers data deletion under our Privacy Policy. Once your account is deleted, fees already paid are not refundable except where this Policy says they are.

8. Taxes

Refunds are net of any taxes already remitted to a tax authority and not recoverable by us.

9. Updates

We may update this Policy. Changes will be posted at /refunds and announced by email at least 30 days before they take effect.

Contact: billing@omnilys.com